FAQ'S
How long does it take for my item to process?
-All items will be shipped within 3 business days under normal volume conditions
Do you offer free shipping?
-No,Shipping is calculated at checkout.Watch our Instagram page for flash Free Shipping sales.
Do you accept returns/exchanges?
-Returns are allowed for store credit only, on items sent back within 14 days. Return
shipping is paid by the customer. Email pypercollection@gmail.com for returns/exchanges.
-Are all exclusive items final sale ?
Yes only exchange or credit available.
How do I cancel my order?
-Orders can be canceled prior to shipment by emailing pypercollection@gmail.com. If
your item has been shipped, you must ship it back , at your own expense, and a store
credit will be given.
How do I place a custom order :?
Place a custom order using our services tab and access the custom design service to reserve a consultation and use the zoom link to have a virtual consult.
What is the shipping and processing time of an custom Item ? 10-14 days
How fast can a rush order be sent ? within 3 business days , requires a $150 rush fee.
How do I reserve services with pypercollection ?
Utilize the services tab to acess to all the services pypercollection provides.
SHIPPING
ALL ITEMS ARE PROCESSED WITHIN A 3-4 BUSINESS DAY WINDOW.
ALL ITEMS ARE SHIPPED USING A THIRD-PARTY SHIPPER.
ITEMS ARE PROCESSED , HANDLED AND SHIPPED WITHIN 5-7 BUSINESS DAY OF ORDER.
FREE SHIPPING ON ORDERS OVER $150
A SHIPMENT TRACKING NUMBER WILL BE EMAILED AFTER ITEM IS SHIPPED AND WILL KEEP YOU UPDATED
ORDERS MADE-TO-ORDER TAKE 15-20 BUSINESS DAYS TO SHIP.
EXCLUSIVE DROPS HAVE A PROCESSING AND SHIPPING TIME OF 10-15 BUSINESS DAYS
IF YOU DON'T RECEIVE YOUR TRACKING INFORMATION OR UPDATE ON ANY ITEM WITHIN 15-20 BUSINESS DAYS CONTACT US IMMEDIATELY.
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Personal Shopper
a professional who helps individuals shop for clothing, accessories, or other personal items—either by shopping on their behalf or guiding them through the shopping process. The goal is to save time, reduce stress, and make sure purchases suit the client’s style, needs, and budget.